The much-awaited launch of ‘Apple Pay’, the service that could convince consumers to pay with mobile phones, is currently under pressure as the UK’s leading banks question data access, among other terms. Apple hopes to introduce its iPhone ‘wave and pay’ service, Apple Pay, to the high street in the first half of 2015, however…
2014 has seen another eventful year for technology in the retail and hospitality space. Digital delights have included the: beacon, interactive mirror, pre-order app, interactive table, concierge app, QR code, slim line check out, click and collect, digital receipts, mobile EPoS, and most recently wearable technology and 3D and augmented reality. Each has shared a…
Wearable payment technology in the form of gloves is being trialled by Barclaycard this Christmas at some of the UK’s 300,000 contactless locations. Following a survey of 2,000 respondents, in which Barclaycard asked British shoppers – which wearable payment item would you like to see created? Gloves came out on top. Barclaycard is now using…
Personalised service is today the focus of many hotel providers as a means to tailor a guest’s stay and improve satisfaction. Technology as ever is working alongside businesses to help them to achieve their goals. Canada’s Delta Hotels and Resorts has launched an app that aims to give its hotel guests a more personalised and…
UK supermarket retailer Waitrose has found kiosks to be a simple tool in capturing live customer feedback, with over 700 customer surveys coming in a week. As a result its “Little Waitrose” convenience stores will now use interactive touch screens within customer experience kiosks to gather customer feedback. On route to the payment tills, customers…