Hilton Worldwide has put digital technology, specifically mobile devices, top of its loyalty program agenda in order to provide enhanced customer service. Over the past seven years it has invested more than $500-million on technology upgrades across its 4,000 properties that include 11 Hilton brands in more than 80 countries. This year has seen Hilton’s…
Technology and convenience are yet again working together to extend a helping hand to the busy consumer. This time it is Waitrose supermarket providing a flexible shopping service to its customers by offering fully automated, temperature-controlled, grocery Click & Collect lockers across the transport network. Using a computer, tablet or mobile phone customers will be…
Retailers following the trends of the industry and any yet to get on the technology band wagon should take note that – mobile is here to stay and connected devices are on the up, if the latest report from leading retailer John Lewis is anything to go by. The rise of the mobile as a…
The potential of wearable technology has recently been recognised by drugstore retailer Lloydspharmacy that is now selling wearable devices in store. The technology will be used as a means to support the customer with their healthcare needs while differentiating the company from its rivals. Its current devices include a watch and wristband that tracks the…
The scenes of futuristic movies are fast becoming a reality in today’s digital world and no more so than in retail. Tools like 3D printing, robots and wearable technology are getting retailers increasingly excited with visions of providing added convenience to their millennial customers through acquired behavioural understanding. Take Asos for example which right now…