Hospitality EPoS Systems
Cafes & Coffee Shops
Understand what your business is using to make sure you don’t run out of stock while optimising against waste
Pubs & Bars
Understand what your business is using to make sure you don’t run out of stock while optimising against waste
Restaurants
Understand what your business is using to make sure you don’t run out of stock while optimising against waste
Hotels
Understand what your business is using to make sure you don’t run out of stock while optimising against waste
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How does a Hospitality POS System Help?
Accuracy – Fewer Errors
Providing a framework to ordering which provides the required options (modifiers, upsells, special instructions) ensures that customers get what they ordered and that the billing accurately reflects this. Integrated payments where the billing and payment systems work directly – rather than a staff member manually keying in a payment amount ensure accuracy and reduce manual mistakes.
Data – Less paperwork – More Insight
The value of collecting business data is the insight it provides and the way it can save you time on paperwork which can be spent on improving the business and the guest experience. Whether it’s providing accurate information for financial reports and accounting or helping to automate your ordering based on what is actually selling – automatically collecting data means you can spend time on the insights it can provide. Data allows you to make faster management decisions in areas like inventory, staff management and on sales.
Features – Get What You Need
With so many different hospitality POS systems available, a vast range of different hardware and 3rd party integrations available it’s easy to get overwhelmed. Keep asking yourself the important questions – what do I need, what new opportunities can this particular feature provide. It’s easy to focus primarily on cost as this is the easiest thing to directly compare, but while working to your budget is important determining the value different options can provide is equally important. The best features are ones that pay for themselves in terms of improved efficiency, customer satisfaction, sales & profit growth and which help you save time which can be spent on working on improving the business.
Insight – Check performance and Identify Opportunities
You can’t fix the problem you can’t identify. Yet, the right hospitality epos system can instantly help you identify low margin products, inventory issues or staffing issues.
Integrations – Work effectively with partners to improve your Business
Whether you are a hotelier selling rooms through 3rd party reservation platforms, a restaurant providing table bookings through a reservation platform or a pub providing information to your accountant that can go straight into Xero – the importance and value of integrations cannot be understated. Your hospitality epos system acts as the hub for all of these different integrations, updating platforms to ensure you can maximise sales without overbooking.
Speed – Faster service = Better Customer Experience
Each interaction with a customer in a hospitality environment whether that’s ordering something to eat or drink or paying a bill has a time value. If you can speed up the process while on a single interaction the time savings may appear meaningless, across many interactions those time savings add up and can contribute directly to your bottom line. If you can send an order directly to the kitchen to be processed instead of walking across a busy restaurant to deliver a hand written order to the kitchen you’ve just saved time. If you can process a payment on an integrated payment device directly at the table, again you’ve just saved time. As well as saving the business time (and money) – you’ve also improved the guest experience. It’s easy to dismiss these time savings but when you actually think about the impact at scale over thousands of customer interactions you can suddenly see the potential for processing more covers and how that translates directly to the bottom line.
Staff Management – Forecast and plan for your staffing requirements
The ability to plan rotas, anticipate staffing requirements based on forecast demand means you can run efficiently and effectively.