Businesses, like shops, hotels and restaurants, are frequently advised by industry players to provide their customers with a seamless and consistent experience across all channels. As a result, in this omni-channel and customer driven world, such demands are now becoming increasingly familiar from consumers too. For a ‘seamless experience’ is what today’s shoppers now expect…
Shopping is set to move a futuristic-step further soon with the idea of spending via your home devices fast becoming a reality. Thanks to the arrival of the internet-of-things, which is considered a natural evolution of the multi-channel marketplace, the technology that can enable your favourite TV cooking show to talk to your fridge that…
Retailers are working together to overcome online fraud in a new coalition known as ‘Trade’. The fraud and loss prevention tactic hopes to detect fraudulent activity as it happens and speed up subsequent actions by sharing transactional data. QVC and Shop Direct as well as other big retailers are part of the scheme managed by…
It’s all very well having a plan to become a multi-channel business, but do you have a multi-channel business plan? Retail Week’s ‘Fashion retail 2014’ reports that multi-channel is driving an agenda of innovation across retail organisations and that it is the biggest investment priority for fashion retailers right now. ‘Providing quality multi-channel service’ is…
Right now, stock management systems are said to be having one of the greatest impacts on a customer’s multi-channel experience. Retailers, whose systems do not provide total visibility of stock for consumers, are particularly concerned and seeing consequences further down the line when it comes to meeting expectations of orders, deliveries and returns. Critical to…