The changing shopping patterns of consumers that are increasingly going in a digital direction are seeing our core retailers and hospitality providers backing numerous technology innovations. Digital channels are now truly in the mix and are only expected to continue to grow in popularity as they become the norm and fit seamlessly into peoples’ lives….
Hilton Worldwide has put digital technology, specifically mobile devices, top of its loyalty program agenda in order to provide enhanced customer service. Over the past seven years it has invested more than $500-million on technology upgrades across its 4,000 properties that include 11 Hilton brands in more than 80 countries. This year has seen Hilton’s…
Hospitality owners looking to meet with customers’ expectations are advised to stay on top of the latest trending technologies that are used when booking or staying in hotels. The top five most recommended are: personal devices, virtual bookings, online travel agency websites, wifi and social media. In the words of eRevMax, a provider of software…
The GLH Hotels Management Group has introduced an ‘out of home’ digital technology solution to its Guoman and Thistle hotel chains. Corporate and leisure guests will use the service to access the internet and social media, and personal digital and Microsoft Office files as well as for printing requirements. GLH Hotels Management Group expects the…
Hotel operator, Accor, is using digital technology to manage its customers’ experience throughout their stay. One thousand Accor hotels worldwide are being equipped with a new, innovative digital service that personalises and simplifies their stay using online, mobile and in house electronic-point-of sale and booking technology. The new system takes out much of the usual…