The UK’s online retailers have just seen the fastest growth in sales figures for 13 years, as reported by Retail Sales Index, IMRG/Capgemini. The apparent relationship between positive customer experience and increased loyalty, sales and recommendations is highly recognised within retail. Therefore this increase in sales also suggests an equivalent rise in the customer satisfaction…
The convenience factor, surrounding click and collect retailing, has seen the service grow to such an extent that it may be worth as much as £4 billion by 2018. As the antidote to the hustle and bustle of high street, consumers are fast adopting the handy method of shopping that enables them to buy online…
Selfridges, the unique fashion department store is launching a drive-thru click and collect service in a bid to meet with its customers’ flexible shopping expectations. From Friday 15 November 2013, customers will be able to order online at selfridges.com and collect their goods from the new Selfridges fashion and retail drive-through. Online shoppers will be…
Sainsbury’s online grocery business has hit annual sales of £1bn as shown by its September figures. The retailer’s online arm now delivers to over 190,000 customers every week with sales growth of over 16% per year. Jon Rudoe, Sainsbury’s Director of Online, Digital & Cross-Channel, said: “We’ve gone from strength to strength in recent years,…
With the help of mobile devices, online retail spend figures will hit a record number of an estimated £10bn in December this year. According to analysis carried out on the IMRG Capgemini e-Retail Sales Index, as well as going over the £10bn mark for the first time ever, the new findings also show that during…