UK supermarket retailer Waitrose has found kiosks to be a simple tool in capturing live customer feedback, with over 700 customer surveys coming in a week. As a result its “Little Waitrose” convenience stores will now use interactive touch screens within customer experience kiosks to gather customer feedback. On route to the payment tills, customers…
Fast, convenient and almost effortless ways to pay are topping the list for best payment technologies this year. The ones to watch as listed in an Innovation Review by Retail Week are those that put the customer in control like self service kiosks and mobile payments. These solutions show that it’s not necessarily a case…
Right now technology is sitting in the majority of retailers’ priority lists when it comes to meeting with predicted shopper expectations around store design. In particular, retailers have got their eye on mobile point of sale, as well as queue management and ordering kiosks as a means to provide a choice of multi-channel options and…
Mobile devices are now the main route for browsing online, highlighting now more than ever the decline of the desktop and laptop in this consumer popular past-time. All is not yet entirely lost however, as sales made by mobile, smart phone and tablet, currently only account for a about a third total sales for e-retailers,…
Right now retailers across the UK are debating the need to relax Sunday Trading Act, and perhaps multi-channel electronic point of sale technology can help them to win their argument. This is the Act that came into effect in August 1994 that allowed stores over 3,000sq ft to open for six hours only on a…