Hospitality owners looking to meet with customers’ expectations are advised to stay on top of the latest trending technologies that are used when booking or staying in hotels. The top five most recommended are: personal devices, virtual bookings, online travel agency websites, wifi and social media. In the words of eRevMax, a provider of software…
Right now, stock management systems are said to be having one of the greatest impacts on a customer’s multi-channel experience. Retailers, whose systems do not provide total visibility of stock for consumers, are particularly concerned and seeing consequences further down the line when it comes to meeting expectations of orders, deliveries and returns. Critical to…
Regent Street, London, is driving footfall into its local stores using the latest consumer facing technologies. Potential customers will be targeted using a combination of mobile, beacon and app based technology. Owned by the Crown Estate, Regent Street is one of several shopping environments to use the technologies to boost interaction with local people and…
Interactive tables aren’t in every customer-facing environment yet, but they are certainly becoming more popular among retail and hospitality businesses that are looking to take a more multi-channel approach. The tables are typically large touch screens that are wifi connected and they are displayed in busy footfall areas to provide added service to customers. This…
Amazon has pushed the boundaries of shopping one step further, yet again, with the launch of its first smartphone, Amazon Fire. The device is capable of recognising thousands of actual everyday items, through visuals or printed text, that people may want to buy and presenting a purchase option via the Amazon website. Users simply scan…