While the introduction of self service technology has given retailers freedom to focus their staffs’ attention elsewhere and save money, it is also now linked to theft. The presence of the electronic-point-of-sale (EPoS) checkout itself isn’t encouraging theft, so much as frustration by shoppers who struggle to process their shopping through them, a survey by…
Retailers looking for innovation, advice, and predictions within the retail space can take advantage of a number of retail technology based events that take place throughout the year. Including the Omni-channel Retailing Summit, Retail Business Technology Expo, RetailWeek Live and the Internet Retailing Expo. Online, mobile, social, kiosk, digital, self-service and customer journey are just…
Technology has several focuses within the world of retail, from encouraging product browsing and supporting payments, to aiding staff and streamlining processes. Now the latest shift in focus is to customer benefits. Already on the mark is House of Fraser, which is about to roll out a queue-busting technology that will reduce the time click-and-collect…
Big data has opened the doors to predictive shopping and anticipatory shipping for Amazon that will see the company shipping customers’ packages before they even order them. Following the growing trend of using user data to lead shopping actions, the e-commerce giant was quick to take advantage of this new technology and in doing so…
Both Morrisons and Asda have made steps to further enhance their stores with technology. Morrisons will be trialling next generation self-checkout kiosks in Preston where the retailer is trying a range of innovative ideas; while Asda is focussing on RFID (radio frequency identification) based stock management. Morrisons self-checkout kiosks are to be multi-functional with the…