The customer journey is changing, and as consumers continue to explore multi-channel shopping, also known as omni-channel, retailers are working hard to predict the right, next move. With the use of technology customers are able to browse in store and also at home or work via mobile and social media, and they can go on…
The convenience factor, surrounding click and collect retailing, has seen the service grow to such an extent that it may be worth as much as £4 billion by 2018. As the antidote to the hustle and bustle of high street, consumers are fast adopting the handy method of shopping that enables them to buy online…
Businesses that are ticking all the relevant retailing boxes these days are very aware that a social presence is necessary. As the most popular activity on the internet, social media is primed to capture the attention of and engage with any potential and current customers. In doing so it takes the retailer on a beneficial…
Boots customers can now pay with contactless cards across all UK stores. The health and beauty retailer announced the news following the successful completion of a roll out of contactless terminals with partners Visa Europe and WorldPay. Nigel Shortt, Head of Delivery – retail, Boots UK, said: “At Boots UK, we are continually looking for…
A poll on personal data in retail by Retail Week and ICM suggests that consumers are more likely to be in favour of the use of their data by retailers if they see a form of personal gain from it. The intrusive method of retailing has got many consumers backs up with the majority being…